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The funeral client journey from beginning to end

Funeral clients arrive into our business quickly and to give them the best experience we can create a customer journey along with systems and processes to help them through this period.

Description

The funeral client journey from beginning to end (2 hours)

Celebrants are endlessly fascinated by how other celebrants work with their clients. This fascination may stem from wanting to improve their own practice or from wanting to reassure themselves that they are content with the way they are currently operating. This topic will examine different elements of a funeral client journey and their pros and cons, and provide participants with the opportunity to reflect on their own practice and decide if they would like to make any changes. 

This activity focuses on the client journey for funerals.

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